Things go wrong… that’s just a fact of life. To paraphrase the infamous bumper sticker, “Stuff” happens. In the world of software projects, that stuff consists of bugs (software defects), bad/unclear requirements, missed delivery dates, inappropriate expectations and so forth. And when those things go wrong, all too frequently, the symptoms end up getting treated, only to return in the future when the real problem manifests itself again.
Root Cause Analysis helps you to think through causes of a problem thoroughly. Their major benefit is that they push you to consider all possible causes of the problem, rather than just the ones that are most obvious. So you treat the real problem, not only symptoms.
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